Anenská 9/9, 602 00 Brno
(as “the hotel”)
C.M.I.Invest, spol. s r.o.,
Tax ID: CZ25519042
with its registered office at Anenská 9/9, 602 00 Brno
1. Conditions for the conclusion of an accommodation agreement
1.1. Accommodation of the guests in the Hotel CYRO is realized based on an. Accommodation contract concluded according to the constitution § 2326 and following law no. 89/2012 Sb., of the Civil Code, based on which the accommodator´ s hotel provides a temporary accommodation for an agreed time or a time ensuing from the purpose of the accommodation in the designed facility, and the cantoned (further on “the guest”) obligates to pay to the accommodator for accommodation and respective service within time stated by this accommodation code (further on “the contract”).The contract is always concluded in writing. To comply with a requirements, a written form of the order confirmation.
1.2. The rights and obligations of the contracting sides, if not specifically regulated by the Accommodation contract, are regulated by this accommodation code and price list of the accommodator. If the Accommodation contract states different than this accomodation code and/or the accommodator´s price list, the Accommodation contract shall be superior.
1.3. If the guest fails to comply with the duties consequent to the Accommodation contract and the annexed accommodation code and/or the accommodator´s pricelist or anyhow breaks the good manners in the hotel (further on “the misconduct”), the accommodator is entitled to terminate before the end of the agreed time, a that even without a notice period, was the guest warned about his misconduct according to the constitution §2331 of the Civil Code.
2. Conclusion of the contract, booking
2.1. The guest is obliged to make an accommodation order at the accommodator in written form or to make a phone order and confirm the order in writing consequently. An order done through a reservation form, an e-mail address of the accommodator email@example.com, firstname.lastname@example.org or by mail sent to the address noted in the heading of this accommodation code is considered as the written form of the order.
2.2. When the accomodator receives a written or written reservation confirmation from the guest, he / she will ask the guest to guarantee the accommodation with a credit card, in case of a pre-payment request to the bank account he will issue to the guest an advance invoice for a 100% deposit from the estimated price of the accommodation the address stated by the guest in the order according to point 2.1 of this article. The accommodated person is obliged to pay the deposit within the term and according to the conditions stated in the advance invoice. The deposit is not required only for stays less than seven days and fewer calendar days before the required day of arrival. In this case, the full amount of accommodation will be paid at the time of termination of the accommodation / check-in.
2.3. The conclusion of the accommodation contract is subject to the cumulative fulfillment of two conditions by delivery of a written order or written confirmation of the reservation to the accommodation provider and the moment when the accommodation provider receives the amount representing the deposit for the accommodation or the price of the accommodation in cases where according to paragraph 2.2 of this article is not a deposit required.
2.4. Cancellation of the reservation, withdrawal from the contract prior to boarding, failure to make use of the accommodation
2.5. If the guest fails to pay a deposit in accordance with Article I.2.2, properly and / or on time, the accommodation reservation with the expiry of the maturity date of the advance invoice shall be canceled.
2.6. The guest is entitled to withdraw from the accommodation agreement before the date of the check-in, even without giving any reason. The guest is required to deliver a written notice of withdrawal to the accommodation provider. In such a case, the landlord is entitled to charge the guest a cancellation fee,the cancellation rate being determined as follows:
Time of cancellation cancellation fee (in%)(calendar days)
– If the reservation is canceled 7 and more days Free cancellation before the intended check-in day
– If the reservation is canceled 0-6 days 100% on the 1st night before the intended check-in day
2.7. In the event that the guest does not come to the accommodation until 24 hours on the arranged date of arrival, the accommodation is entitled to withdraw from the accommodation agreement and at the same time is entitled to charge the guest a cancellation fee of 100% of the amount of the deposit paid. This is not the case if the customer notifies him / her not later than 1 day before the scheduled arrival of the accommodation. The form of notice shall be adequately covered by the conditions set out in Article 2, paragraph 2.1 of these Rules of Procedure.
3. Arrival to the hotelThe guest reports his arrival to the responsible worker at the reception
3.1. At the reception, he submits his personal ID, passport or a different proof of identity (such as resident permit), according to which the responsible worker of the accommodator proofs guest´s identity.
3.2. If not agreed otherwise, the time of arrival and check-in is set from 2pm.
3.3. The reservation has to be guaranted by credit card, If is not the guest will be asked to pay finall amount. After that receptionist issue the hotel bill. The last sentence of Article 2 (paragraph 2.2) is not affected. In that case receptionist will issue to the guest a tax document confirming the payment of the entire stay.
3.4. The responsible receptionist acquaaints the guest with the accommodation code latest at the very day of the guest´s accommodation commence.
3.5. The number of the persons in the room shall correspond with the number of persons registered for accommodation. The guest obligates to state their exact number while checking in.
3.6. The lenght of the accommodation is agreed latest while checking in of the guest and is noted in the Accommodation book. The lenght of the acccommodation can be prolonged with a permission of the accommodator and has to be confirmed with a record in the Accommodation book.
3.7. The guest hereby grants the consent of the accommodation to the processing and storage of his personal data, to the extent of the provided data, for the purpose of providing accommodation and registration of guests within the meaning of Act No. 565/1990 Coll., On Local Fees and Act No. 326/1999 Coll. ., on the Residence of Aliens in the Territory of the Czech Republic and on Amendments to Certain Acts. Closer obligations of the guest and the landlord regarding the keeping of the book or, respectively, house books are defined by the above-mentioned legislation.
4. General rules of accommodation
4.1. The guest has the right to use the space reserved for him / her as well as the common areas of the hotel and to use the services connected with the accommodation.
4.2. At the entrance to the accommodation, the guest will receive the room´s key and chip from the entrance door (collectively, the “keys”). The guest is required to prevent the loss, destruction, damage to such keys and the disclosure of keys to third parties not directly involved in the relevant accommodation agreement agreed between the guest and the accommodation provider. Possible penalties for loss, destruction, damage as well as access to keys under the previous sentence are regulated in the Accommodation Agreement.
4.3. The guest is obliged to:
• Familiarize yourself with and follow the rules of the accommodation;
• pay the accommodation price according to the confirmation;
• properly use the premises for accommodation, maintain order and cleanliness in all rooms for accommodation;
• Ensure cleanliness in accommodation spaces;
• ensure that cleanliness is maintained in accommodation spaces;
• protect the equipment on the premises for accommodation against damage;
• notify immediately the damage or damage caused by the guest or persons accommodated in the hotel;
• from 22:00 until 07:00 do not disturb other people with excessive noise;
• when leaving the room, close the water closets in the room, turn off the lights, turn off electrical appliances that are not used during the absence of the guest and close the windows;
• ◦ Give the key from room to reception at the end of your stay at the hotel.
4.4. Guests are not allowed without the consent of the property:
• make substantial changes in accommodation spaces (move furniture, relocate equipment, etc.);
• Take any equipment and equipment away from accommodation;
• use in the premises intended for accommodation own appliances except small appliances used by the guest for personal hygiene and office work;
• Leave spaces for accommodation to another person;
• receive visits in accommodation spaces; visits must be duly entered in the guest book; Visits can only be accepted in the hotel’s common areas;
• indicate the address of the house with the premises to be accommodated as a place of business;
• place animals on the premises of the hotel. The owner of the animal is obliged, at the request of the staff of the property, to prove the animal’s condition by submitting a valid vaccination card.
4.5. The guest is not allowed to in the accommodation:
• wear a weapon, ammunition and explosives or otherwise store them in a condition allowing their immediate use;
• hold, produce or store narcotic or psychotropic substances or poisons, unless it is a drug prescribed by a doctor for the use of the guest;
• smoking; this does not apply in the case of smoking areas and visibly marked with the appropriate symbol;
• use an open fire
5. Liability of the accommodation provider for accommodation
5.1. If a guest asks, the cashier, the jewelery or other valuables will be taken over by the landlord. The hotel has the right to refuse to take care of things in the case of dangerous things or the value and scope for accommodation facilities disproportionate. The landlord requires that the items in the safe deposit box be handed over in a sealed or sealed container.
5.2. Claims for damages caused to the property of a housed person may be notified only within 15 days of the discovery of the damage. Damage will not be paid if the guest or the person accompanying him or her caused the damage.
5.3. If the guest leaves his / her stuff in the room after the end of the stay and the accommodation is not paid, the landlord moves the guest out of the room and stores it in a safe place to prevent damage. After the payment of the debt to the accommodation, the landlord will store the items for the guest.
6. Safety, liability of the guest for the damage caused
6.1. The guest is obliged to familiarize himself with the safety rules and the evacuation plan in the event of a fire. This plan will be found in each hotel room and can be consulted by the appropriate staff at the reception.
6.2. The host shall take action in such a way as to avoid undue detriment to the freedom, life, health or property of another person.
6.3. If the guest causes damage to his property by acting on the property of the property, the damage incurred shall be covered by a compound deposit in accordance with Article 4 (4.5) of the Accommodation Code. If the damage is higher than the deposit, the guest is obliged to pay this difference to the accommodater.
7. Departure from the hotel
7.1. The guest is obliged to leave the room where he is accommodated until 11 AM.
7.2. The guest will lock the room and leave the keys at the hotel reception, unless otherwise agreed.
8. Information about the handling of personal data
8.1. CYRO Hotel processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016, the General Regulation on the Protection of Personal Data.
8.2. In order to fulfill the legal obligation – Section 101 of the Act on the accommodation of foreigners 326/1999 Coll. and 565/1990 Coll., Section 3 (4) of the Local Taxation Act, the following personal data / categories of personal data are processed:
8.3. The purpose of stay, name and surname, address of place of residence or permanent residence, ID card or travel document (passport), email, telephone, residence date, provided by the guest directly to the hotel or the accommodation provider.
8.4. Personal data will be process manually and automated directly through its authorized staff and through the processors authorized by Hotel CYRO under the Personal Data Processing.
8.5. List of subjects / categories of recipients to which personal data may be made available to a guest, please refer to Annex 1 of these rules of accommodation.
8.6. Personal information will be processed by hotel CYRO for a period of 6 years from the end of the guest’s stay on the basis of Section 101 Foreigner´s Act of accommodation 326/1999 Coll. A 565/1990 Coll., §3 paragraph 4 of the Local taxes and fees.
8.7. The guest has the right of access to their personal data processed by hotel CYRO, their correction or deletion, or restriction of processing, and the right to object to processing.
8.8. The guest is also entitled to obtain from the hotel CYRO the personal data that the guest refers to and which the hotel CYRO provided. Hotel CYRO will provide the data subject with data without undue delay in a structured, commonly used and machine-readable format, or upon request by a guest, to another unambiguously appointed administrator. This right does not apply to personal data that is not processed automatically.
8.9. 8.9. If a guest feels that his or her personal data is being illegally processed, he or she may complain to the supervisory authority, which is for the territory of the Czech Republic Office for Personal Data Protection (www.uoou.cz).
9. Contact details of Hotel CYRO:
• Address: Anenská 9/9, 602 00 Brno
• +420 543 215 705; +420 775 885 435
• Hotel manager: Markéta Foglová
• +420 773 742 088
• Owner of the hotel: Cyril Moravčík
• +420 721 672 494
This Accommodation Code has entered into force and is effective on 25. 5. 2018.
For Hotel CYRO
Name: Markéta Foglová
Function: Hotel manager